Return And Refund Policy

Return and Refund Policy

Last updated: December 1, 2024

At Quick Aid Store, we prioritize your satisfaction. If you're not completely satisfied with your purchase, we offer returns within a limited timeframe. Please carefully review the policy to ensure eligibility.

Eligibility for Returns

You can request a return within 5 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of purchase (order confirmation or receipt) is required.
  • Unboxing Video Proof: Customers must provide a clear, unedited video of the unboxing process. The video should show:
    • The package before it is opened.
    • The unboxing of the product, clearly displaying its condition and any defects.
    • The product in full, including packaging and labels.

How to Initiate a Return

  1. Contact Us: Email our customer service team at support@quickaidstore.com with your order details, reason for return, and the unboxing video proof.
  2. Approval & Instructions: Once your request is reviewed and approved, we will provide instructions on how to return the item.
  3. Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. A trackable shipping method is recommended.

Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days and credited to your original payment method.
  • Shipping fees (if applicable) are non-refundable.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Non-Returnable Items

  • Clearance or final sale items.
  • Gift cards.
  • Health and personal care products, if opened.

Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check with your bank or credit card company, as processing times may vary.
  2. If you still have issues, contact us at support@quickaidstore.com.

Thank you for choosing Quick Aid Store. Your satisfaction is important to us, and we’re here to assist you with any concerns!